Frequently Asked Questions

General Questions

What are your store hours?

Due to the Covid-19 pandemic, we are open reduced hours. We are open 10-3, Monday-Friday, 10-2 on Saturdays, and closed on Sundays. We typically are open from 10-6 on Monday through Thursday, 10-5 on Friday and Saturday, and 11-4 on Sunday.



Where is your store located?

We are located in the Medlock Bridge Shopping Center at 6000 Medlock Bridge Road, Suite B500, Johns Creek, GA 30022. We are located in the same shopping center as Crunch Fitness, Shoe Gallery Warehouse, and Mellow Mushroom. Our store is next to the Goldfish Swim School.



Can you order a certain book for me?

We are happy to order books, either call us at (770)-696-9999 or stop by the store to check availability.



Interested in hosting an event at our store?

Please call us at (770)-696-9999 if you are interested in setting up an event!



Trade Policy

Can I receive cash for my books?

We do not offer cash for books. For each book we accept, you earn trade credit of 25% of the current publisher price for paperbacks, 40% our selling price for adult hardcovers. Children’s hardcover books earn trade credit of 25% of the selling price. We make our decisions on the books we take based on our current inventory and condition of the book.



Do I need to make an appointment to trade in books?

No, appointments are not needed. We accept books during all business hours.



Can I apply my trade credit towards new books or gift items?

Trade credit only goes towards half the price of used books.



Can I use my trade credit to pay for my entire purchase of used books?

Trade credit only goes towards half the price of your used books.



What about books that I’ve purchased from you and finished reading?

We always accept the books that you previously purchased from us for trade credit.



Does my trade credit ever expire?

Your trade credit is good for two years from your last transaction in the store. In other words, if you continue to shop with us, it will never expire. If there has been no activity on your account in over two years, we will donate your trade credit to the account for educators.



What if I can no longer use my store credits?

You may gift the trade credit to another account, or donate to teacher accounts.



What about the books you can’t take?

You are welcome to take home the books we can’t accept or have us donate them to charity for you.



© 2020 by JOHNS CREEK BOOKS & GIFTS